Prices are tax excluded
A. FILING A RETURN / REFUND OR REPLACEMENT REQUEST
We at Sourus.com assert our intentions to delight our customers by enhancing their online shopping experience. Hence, we look forward to always extending our extensive support to guarantee the quality of products bought at Sourus.
1. Want to Return a Product?
We offer 7-10 days return assurance on all the products bought on our website. Products should be returned in the original condition. We will be charging the buyer a minimal re-stocking fee of 10-15% of product price for returns. The buyer gets the refund amount once the seller receives the product, reviews it and approves the refund.
Returns will be accepted under the following conditions:
Returns/ Replacement will not be accepted under the following conditions:
Categories not eligible for Return:
2. Want to Replace a Product?
Replacement will be accepted if the product is in stock with the merchant. In case, the product is out of stock, we will issue you a refund. Also, if the product delivered is not the same that you had ordered, merchant's consent is required to replace. Please read the Product description carefully and choose the right size and color.
3. What is the time frame in which, I must place a return/replacement request?
4. How do I place a return request and what happens afterward?
Filing a Return Request:
After the product is received, it is verified against your claim. Replacement or refund is initiated after seller verifies it. Replacement would depend on the stock availability with the respective merchant.
What happens afterward?
It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.
B. PICK UP PROCEDURE
1. How should I pack the product for pick up?
Make sure that the merchandise has not been used/altered/tampered with, as well as is accompanied by its original price tag and packing slip. Do not forget to mention your order number on the box. If your order is approved for pickup, you will receive the packaging instructions, return address and documentation needed, in a separate email from us.
2. Do I need to pay the courier company to send my product back?
No, if we arrange the pickup of your product, you don't need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost at that time but it will be reimbursed to you once we receive the product.
3. What do I do if my area does not have a reverse pick up service?
On approval of the return request as filed by you, you will need to send the product back on the return address as mentioned by us in a separate email to you along with the packaging instructions and the documentation needed.
4. What are the documents I need to attach to the return/replacement process?
Reverse Pickup by Sourus:
5. My product has been picked up, how do I know it has reached you?
You will receive an email from us after 24-48 Hours of Pickup with the Tracking details. You can track the package on courier’s website. You can also track the status of your return request at Sourus.com/trackorder
C. REPLACEMENT OR REFUND
1. When will I get the replacement or refund?
2. Want to know the status of my return request.